+1Even when I have gone through all the pop up tool tips when creating an envelope, they still appear with each new envelope. I checked through all settings and don’t see anywhere where these tips can be disabled. It’s very annoying and time consuming to keep clicking on the X to make them go away!
Thanks in advance!
Best answer by nathaly.monge
Hello
Thank you for reaching out here in the DocuSign Community.
Sorry to hear you have been feeling frustrated due to the tutorials that keep showing up. I understand you would like to remove these permanently.
The tutorial are linked to the cache and cookies for the website. If these are cleared in the web-browser the tutorial returns (possible that the browser is set to auto-clear these cookies). Unfortunately, there isn’t a way to permanently disable the tutorials. A request was logged with our engineers to have such a feature added but they advise they would not be adding it at this time. However, if you would like to submit a new request about having an option to disable this feature, you can create a Customer Support case: https://support.docusign.com/en/contactSupport
Let us know if you need further assistance with this.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+15Hello
Thank you for reaching out here in the DocuSign Community.
Sorry to hear you have been feeling frustrated due to the tutorials that keep showing up. I understand you would like to remove these permanently.
The tutorial are linked to the cache and cookies for the website. If these are cleared in the web-browser the tutorial returns (possible that the browser is set to auto-clear these cookies). Unfortunately, there isn’t a way to permanently disable the tutorials. A request was logged with our engineers to have such a feature added but they advise they would not be adding it at this time. However, if you would like to submit a new request about having an option to disable this feature, you can create a Customer Support case: https://support.docusign.com/en/contactSupport
Let us know if you need further assistance with this.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+15Hello
If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+2I have tried to submit a new case myself for this very same annoying tutorial pop up issue and unfortunately, that’s a bigger headache than just posting another reply on this thread.
We pay for this service, we should have options to customize our own user experience to better suit (and streamline!) our needs. This is ridiculous that we have to jump through convoluted navigational “Add Case” hoops just to be heard.
We are right here, asking the DocuSign engineers for options that prevent these unnecessary and repetitive pop ups. It’s not rocket science, it’s common sense.
+15Hello
Thank you for reaching out here in the DocuSign Community.
We truly are sorry for any inconvenience and frustration this is causing you and other users regarding the pop ups.
I see that you created a post regarding this same issue, I will gladly help in escalating this post along side your post that Alejandro replied to so that our engineers can get more insight on how this is affecting users such as yourself and provide an option that can be agreeable for all parties.
Again, our deepest apologies, please let us know if you need further assistance with anything else. I hope you have a great day!
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+1I don’t suppose anything came of this? The tutorial pop-ups are helpful to a new learner but thoroughly obnoxious moving forward. And they’re one reason I have refused to upgrade my business’ account. If I can’t count on DocuSign to fix something this plainly easy, it makes me wonder what other problems I would unearth in time.
+2Unfortunately, I’ve heard nada, zip, zilch… since DS Community Moderator replied 5 months ago.
Thus, still dealing with the thoroughly obnoxious repetitive nonsense until someone wakes up and does something about it.
At this point, I’m also starting to look at other e-sig platforms, because something this simple to fix, not being addressed, is absurdly ridiculous.
+1Unfortunately, I’ve heard nada, zip, zilch… since DS Community Moderator replied 5 months ago.
Thus, still dealing with the thoroughly obnoxious repetitive nonsense until someone wakes up and does something about it.
At this point, I’m also starting to look at other e-sig platforms, because something this simple to fix, not being addressed, is absurdly ridiculous.
Thanks for the quick answer. I do appreciate it.
This is such a shame, too. There is so much to like about the DocuSign software, and it seems like this would be the easiest thing in the world to stop. If you find a platform that makes you happy, tell us?
But seriously, speak to your UX designer; you need a button to remove these pop-ups. Great for the first time user during the tutorial, but not after you are comfortable working in the program, no good.
Please have your team add a turn an off/on toggle, or add the check box, ( [ ]Please do not show me this again)
Thank you
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