I have attempted to downgrade to a Free Account since Jan-2025, yet continue to be billed $15/month! I do receive a confirmation screen on the website after downgrading, and then I receive an email saying that my “order was not completed.” I am not able to find anyplace on the website to downgrade my account. Does anyone know now to stop the monthly billing after receiving a positive confirmation from the website that I have successfully downgraded to a free account?
Thank You!
Best answer by marco.tanglao
Hello
Thank you for reaching out to the Docusign Community.
This is out of our scope and it’s best if you will open a case.
You may follow the steps provided in the link below so you can be assisted.
Open a case in the Docusign Support Center
I hope this helps. Please "Select as Best" below if you find the answer to be useful.
Best regards,
Marco Paulo| Docusign Community Moderator
Hello
Thank you for reaching out to the Docusign Community.
This is out of our scope and it’s best if you will open a case.
You may follow the steps provided in the link below so you can be assisted.
Open a case in the Docusign Support Center
I hope this helps. Please "Select as Best" below if you find the answer to be useful.
Best regards,
Marco Paulo| Docusign Community Moderator
Hello
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Marco Paulo | Docusign Community Moderator
Hello
I hope you are doing well.
If you found my response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post?
It helps other community members who might have similar questions. Thank you!
Best regards,
Marco Paulo | Docusign Community Moderator
+1please stop collecting payments on my account, i believed i unsubscribed
my account 2 years ago, i just notice my bank statement that you are charging me
every month after 2 years that ive’d cancelled my account and i am not using it for more than 2 years now.
hope you make an action on my request soon. Thank you
Marilou Sinanian
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