Some of the recipients can't find the options to change the signature.

Hello,

Thank you for reaching out here in the DocuSign Community.

We apologize for the inconvenience, I understand that the change option doesn't appear for all signers when wanting to change their signature in the signing process.

That could be due to several reasons, there are a few times the option to change your signature won’t be available. Those exceptions are listed below: 

You will not be able to change a signature if you are…: 

• Using DocuSign Mobile Apps 
• In-Person Signing Session 
• Using Digital Signatures/Universal Signatures (CFR part 11, etc.) 
• Using Sign and Return 
• Sender has locked recipient’s names 
• Do not have an active DocuSign Account 

Please view the following article for more information: https://support.docusign.com/s/articles/How-do-I-change-my-signature-or-adopt-a-custom-signature-NDSE?language%3Den_US%26rsc_301&sa=D&source=docs&ust=1688474618582366&usg=AOvVaw3sfPxtPQr8jz7_GwfuW3yF" target="_blank">https://www.google.com/url?q=https://support.docusign.com/s/articles/How-do-I-change-my-signature-or-adopt-a-custom-signature-NDSE?language%3Den_US%26rsc_301&sa=D&source=docs&ust=1688474618582366&usg=AOvVaw3sfPxtPQr8jz7_GwfuW3yF

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

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