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Signing resource file

  • February 21, 2018
  • 1 reply
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Docusign Employee
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We like to secure our envelopes by using the access code. I want to change the default message users see when prompted for the access. For that, I modified the following tags in the XML resource file:

name="ActivationSec_AccessCodeMsgDefault"

name="ActivationSec_AccessCodeMsgDefault_Mobile"

however, this had no effect on the message shown to the signer. I searched the file for other tags, but I can't find the default message anywhere else.

Does anybody know which other tags should be modified?

Thank you

Best answer by Community Expert

ActivationSec_AccessCodeMsgDefault looks correct.  Have you ensured that your envelope is using the signing brand you customized?  If you correct (or create a copy of) the envelope and select Edit next to Advanced Options, is your customized brand selected?  Also, sometimes after making resource file changes, the changes don't show up right away due to caching, but usually opening new browsers and sending a fresh envelope should ensure you see the latest changes.  

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  • Community ExpertDocusign Employee
  • Docusign Employee
  • 1935 replies
  • Answer
  • February 21, 2018

ActivationSec_AccessCodeMsgDefault looks correct.  Have you ensured that your envelope is using the signing brand you customized?  If you correct (or create a copy of) the envelope and select Edit next to Advanced Options, is your customized brand selected?  Also, sometimes after making resource file changes, the changes don't show up right away due to caching, but usually opening new browsers and sending a fresh envelope should ensure you see the latest changes.  

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