Signer doesn't recieve envelope when more than one signer is assigned (with a set order)

Question

Hello,

Whenever I set a document to have two signers, the firs one (in our organization) never gets the envelope to add the first signature. I am forced to send the envelope multiple times. What am I doing wrong? This happens regardless of whether I check the “Set signing order” or not.

Any guidance is appreciated.

Dan

JohnSantos · Accepted Answer

@Dan_OrnelasVerify that email notifications are not being blocked or filtered into spam/junk folders. Sometimes organizational email filters can block these notifications or the user might have disabled them.If they have a DocuSign account, is the envelope going to their Inbox in DocuSign?

Alejandro.Ramos · Answer

Hi @Dan_Ornelas,I hope you are doing well.I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Alejandro R. | Docusign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!

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