@Ashley Bischoff A few possible issues.

1. Make sure when they are looking at Sent or Inbox that they adjust the Filters to allow for the Date to be expanded.  Defaults to “last 6 months” so it may not include older envelopes.
2. User should verify the Account email address comparative to the envelope email address.  Envelopes are delivered and added to the Inbox (envelopes received) based on the User email address on the account. If the User email address is different then the envelope Recipient email address then the envelope would not populate in the Inbox.
3. If they were the Sender of the envelope then the envelope appears in Sent and not Inbox. Also check for custom folders they may have moved the envelope into for sorting.

Hello @Ashley Bischoff ,

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Nathaly | DocuSign Community Moderator
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Thanks everyone!  I did try all the suggestions; however, the issues did not resolve using those methods.  The issue self-resolved.  Hmmm….