Hello @Phyllis 

I understand the issue. Can you tell me what are they receiving. is it a signed document or just a notification?
Can you share the ss of that notification ? that would be helpful.

Thanks!

Hi Pawan,

Thank you for reaching out. I have attached a screen shot of the email sent to the signers. It’s a notification to all signers that the documents have been signed, with the signed documents attached to the email.

Hopefully, you can help to trouble shoot this issue.

Many thanks.

Phyllis

 Hey @Phyllis, Can you check when we prepare the envelop to send for signature. is there are same recipient listed as “Receives a Copy”. as highlighted in SS.

HI Pawan,

Only recipient(s) that are not “signers” will be listed as “Receive a copy”. All signers will receive a signed copy of the documents when all signers have signed. 

I hope that clarifies.

Phyllis

Hello @Phyllis 

I will suggest that check the workflow, It might be a possibility of having “Email Document” step in the Workflow which is triggering the notification of signed document twice. 

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