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I received a new (revised) contract from a vendor stating that it had been renewed (without our knowledge) and signed. When I compare the original, which we do remember signing, and the new one, which we do not remember signing I noticed that the signature looks to have been copied. The original and new contracts have different “DocuSign Envelope IDs” as would be expected, but when I compare the signatures they are absolutely identical, with the same frame number and everything. Would this be evidence of tampering with the document and possibly pasting a signature from the original contract onto the new one? Is there another logical explanation that could possibly explain this?
+14- Community Moderator
- 2763 replies
Hello
Thank you for reaching out to the Docusign Community.
For this situation, it is better to create a case with DocuSign Support and provide the support agent with the envelope ID so they can review the information, and provide you with the information.
You can check the envelope History and Certificate of completion if available to get more information. View the History or Certificate of Completion.
To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center.
Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.
Let us know if you need further assistance.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
+14- Community Moderator
- 2763 replies
Hi
I hope you are doing well.
I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
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