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I was listed on the share user’s account and forgot to remove my access before I closed the account.  I reactivated the account to remove myself from the shared user account it won't let me remove because it's pending with them and they are no longer with the company.  How do I remove myself.  thank you

I was listed on the share user’s account and forgot to remove my access before I closed the account.  I reactivated the account to remove myself from the shared user account it won't let me remove because it's pending with them and they are no longer with the company.  How do I remove myself.  thank you

 

@Kris Beischer - If you are the Admin on the account, you can see if your company Domain has been enabled to Automatically activate memberships and suppress activation emails.   This will allow you to re-Acitvate their account without their need to click on the activation email.

Hi @Kris Beischer,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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