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Resending envelopes

  • June 19, 2024
  • 4 replies
  • 165 views
L
New Voice
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Is there a limited number of times you can re-send an envelope?  I have some people I send an envelope to, and sometimes it takes a long time for them to respond, so I re-send it weekly until they respond, but I feel like after a certain time, they may not be getting it anymore.  Is there a time period or a number of times that are limited in the system? 

Best answer by JohnSantos

@ldeanok 

@sofian_solusign is correct.   You can resend multiple times to remind recipients to complete the signing process. There is not a limit until the envelope is voided or declined by one of the recipients.  While there isn't a hard limit on the number of times you can resend an envelope, resending too frequently might cause the email to be flagged as spam by the recipient's email provider.  Sending reminders weekly, as you are doing, is generally a reasonable frequency.  You might want to have the system do it for you by setting the auto-reminders. 

If you notice that recipients are not responding despite multiple reminders, it might be helpful to reach out to them via alternative communication methods to confirm receipt and the importance of completing the document. You might also want to check if the recipient’s email address is correct and if they are aware of the document’s significance.

 

sofian_solusign
Jerry.Withers

4 replies

sofian_solusign
Frequent Contributor
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Hi Ideanok,
To my knowledge there’s no limit and if there was one, it would be very high.

Hope this helps,
Sofian Saoudi | Founder @Solusign Consulting - Docusign Partner

Need help with Docusign?
 🌎  www.solusign.com | 📧 hello@solusign.com | 📺 Learn Docusign on YouTube 

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L
JohnSantos
Guru
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  • JohnSantosGuru
  • Guru
  • Answer
  • June 20, 2024

@ldeanok 

@sofian_solusign is correct.   You can resend multiple times to remind recipients to complete the signing process. There is not a limit until the envelope is voided or declined by one of the recipients.  While there isn't a hard limit on the number of times you can resend an envelope, resending too frequently might cause the email to be flagged as spam by the recipient's email provider.  Sending reminders weekly, as you are doing, is generally a reasonable frequency.  You might want to have the system do it for you by setting the auto-reminders. 

If you notice that recipients are not responding despite multiple reminders, it might be helpful to reach out to them via alternative communication methods to confirm receipt and the importance of completing the document. You might also want to check if the recipient’s email address is correct and if they are aware of the document’s significance.

 

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
L
L
New Voice
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  • ldeanokNew Voice
  • Author
  • New Voice
  • June 20, 2024

Thank you both for your response.  I had a person say they weren’t getting a document and I had to re-send it, but they said they still weren’t seeing it, so I wasn’t sure if there was an issue on the Docusign side.  Your responses confirmed my initial thought that the issue was on the recipient’s side.

JohnSantos
A
Community Moderator
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Hi @ldeanok,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

 

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