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I see a few other questions similar to this one: how is it possible for a PDF of a completed DocuSign to be completely missing fields that were required? The fields were in place, with the appropriate data, when the packet was signed by each party, but they’re missing from the “completed” file. I need a completed document with those fields - is it possible to “recover” that, or is the incorrect document downloadable from my Inbox the only version available?
Solved
Required fields missing from completed DocuSign PDF
+1- Newcomer
Best answer by Alexandre.Augusto
Hello,
Welcome to the DocuSign Community!
When sending a form or document through an envelope, all fields where you expect someone to fill up has the option to be “Required” so the signer must type something, or non Required what makes the fields optional.
Now, if your envelope is in the Completed status you cannot change anything anymore, in case it is in Waiting for Others status then you can correct the envelope and make sure the fields as configures as Required.
For an envelope with Completed status in this scenario: Copy the completed envelope to send it as a new one and make sure to configure all necessary fields as required and send it again.
I hope that helps!
Alexandre
+14- Docusign Employee
- 631 replies
- Answer
Hello,
Welcome to the DocuSign Community!
When sending a form or document through an envelope, all fields where you expect someone to fill up has the option to be “Required” so the signer must type something, or non Required what makes the fields optional.
Now, if your envelope is in the Completed status you cannot change anything anymore, in case it is in Waiting for Others status then you can correct the envelope and make sure the fields as configures as Required.
For an envelope with Completed status in this scenario: Copy the completed envelope to send it as a new one and make sure to configure all necessary fields as required and send it again.
I hope that helps!
Alexandre
+14- Community Moderator
- 2763 replies
Hi
I hope you are doing well.
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Best regards,
Christopher | Docusign Community Moderator
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