RED ERROR SQUARES

Question

Filling out Docusign for customer as always and as i go to send it says error and i look back and some or all of the boxes to sign/fill out have turned red instead of their normal yellow/green. Please advise

Alejandro.Ramos · Accepted Answer

Hi@Brad Block,Welcome to the DocuSign Community!We are glad to have you here and can't wait to help share as much knowledge as possible.I am sorry to hear that you haven’t been able to fill in your signer’s answers to your document fields, but I will help solve the issue as soon as possible.If the fields are highlighted in red, there must be a missing requirement for their completion. This applies both in the case of data validation, or missing to answer a required field.You can manage your field’s setup to update your validation rules and markit as not required in its Field Properties menu, displayed at the right side of the screen after clicking the field to edit.For more details on this topic, see:Correct an EnvelopeField PropertiesFeel free to let us know if you need further assistance with this.Thank you for using DocuSign, we hope you have a wonderful rest of your day!Best regards,Alejandro R. | DocuSign Community ModeratorPlease click "Best Answer" below if you find my reply to be a valid solution to your issue!

Alejandro.Ramos · Answer

Hi @Brad Block,I hope you are doing well.I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Alejandro R. | Docusign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.