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Filling out Docusign for customer as always and as i go to send it says error and i look back and some or all of the boxes to sign/fill out have turned red instead of their normal yellow/green. Please advise
Solved
RED ERROR SQUARES
+1- Newcomer
Best answer by Alejandro.Ramos
Hi
Welcome to the DocuSign Community!
We are glad to have you here and can't wait to help share as much knowledge as possible.
I am sorry to hear that you haven’t been able to fill in your signer’s answers to your document fields, but I will help solve the issue as soon as possible.
If the fields are highlighted in red, there must be a missing requirement for their completion. This applies both in the case of data validation, or missing to answer a required field.
You can manage your field’s setup to update your validation rules and mark it as not required in its Field Properties menu, displayed at the right side of the screen after clicking the field to edit.
For more details on this topic, see:
Feel free to let us know if you need further assistance with this.
Thank you for using DocuSign, we hope you have a wonderful rest of your day!
Best regards,
Alejandro R. | DocuSign Community Moderator
Please click "Best Answer" below if you find my reply to be a valid solution to your issue!
- Community Moderator
- Answer
Hi
Welcome to the DocuSign Community!
We are glad to have you here and can't wait to help share as much knowledge as possible.
I am sorry to hear that you haven’t been able to fill in your signer’s answers to your document fields, but I will help solve the issue as soon as possible.
If the fields are highlighted in red, there must be a missing requirement for their completion. This applies both in the case of data validation, or missing to answer a required field.
You can manage your field’s setup to update your validation rules and mark it as not required in its Field Properties menu, displayed at the right side of the screen after clicking the field to edit.
For more details on this topic, see:
Feel free to let us know if you need further assistance with this.
Thank you for using DocuSign, we hope you have a wonderful rest of your day!
Best regards,
Alejandro R. | DocuSign Community Moderator
Please click "Best Answer" below if you find my reply to be a valid solution to your issue!
- Community Moderator
Hi
I hope you are doing well.
I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Alejandro R. | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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