Hello, @CloFen3 

You are welcome to the Docusign Community!

Are you using only that signing option as in the picture, “DS Sign”, or also using any other recipient with a different option, if so, perhaps you need to fulfill any missing information.

Please try the below troubleshooting:

• Clear cache/cookies
• Try a different browser(s)
• Try an Incognito window
• Try a different device
• Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
• Try using VPN, or if on one already, disconnect from VPN and try again

Let us to know.

Best,

Alexandre

Hello Alexandre, 

Thank you for your response. 

So the feedback i have received from staff is that the error shows up when they click ‘Advanced Edit’ as they need to add various documents to the envelope before sending it to the customer. It seems as though we only have the error on the Sign Up templates, all the others are ok. 

We have previously tried the troubleshooting options and these haven't made a difference. 

Many Thanks 

Chloe

hi, Chloe! @CloFen3 

Try to copy one of the templates showing that issue then test if in the copy the same erros occurs, if so, in this copied template, try to use the Advanced Edit, eliminate one recipient and try again, eliminate one recipient at time, try again until find out if there is a specific recipient causing the issue.

Right ok, thank you very much, i will try what you have advised.

Many Thanks, have a lovely weekend!

Hello @CloFen3 ,

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Best regards,

Nathaly | Docusign Community Moderator
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