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Recipient errors

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Hello,

We have recently noticed an error when adding recipients to an envelope. These errors are showing on our Sign Up templates. Please see image below showing the error.

eSignature

Alexandre.AugustoAnswer

Docusign Employee

hi, Chloe! @CloFen3

Try to copy one of the templates showing that issue then test if in the copy the same erros occurs, if so, in this copied template, try to use the Advanced Edit, eliminate one recipient and try again, eliminate one recipient at time, try again until find out if there is a specific recipient causing the issue.

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

Alexandre.Augusto

Docusign Employee

Hello, @CloFen3

You are welcome to the Docusign Community!

Are you using only that signing option as in the picture, “DS Sign”, or also using any other recipient with a different option, if so, perhaps you need to fulfill any missing information.

Please try the below troubleshooting:

Clear cache/cookies
Try a different browser(s)
Try an Incognito window
Try a different device
Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
Try using VPN, or if on one already, disconnect from VPN and try again

Let us to know.

Best,

Alexandre

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Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

C

CloFen3

Author

New Voice

Hello Alexandre,

Thank you for your response.

So the feedback i have received from staff is that the error shows up when they click ‘Advanced Edit’ as they need to add various documents to the envelope before sending it to the customer. It seems as though we only have the error on the Sign Up templates, all the others are ok.

We have previously tried the troubleshooting options and these haven't made a difference.

Many Thanks

Chloe

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Alexandre.Augusto

Answer

Docusign Employee

hi, Chloe! @CloFen3

Try to copy one of the templates showing that issue then test if in the copy the same erros occurs, if so, in this copied template, try to use the Advanced Edit, eliminate one recipient and try again, eliminate one recipient at time, try again until find out if there is a specific recipient causing the issue.

Translate

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

C

CloFen3

Author

New Voice

Right ok, thank you very much, i will try what you have advised.

Many Thanks, have a lovely weekend!

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nathaly.monge

Docusign Employee

Hello @CloFen3 ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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