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July 16, 2024
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Real Estate broker

  • July 16, 2024
  • 4 replies
  • 88 views

I’m trying to obtain signatures on Acrobat Adobe files but Docusign wont download.

What to do?

Thanks

Best answer by mr1

@Yosemite42 @Stefcon @Hot Dog 

I remember seeing this issue before in the forum.

You can try searching - but here are the two answers I found:

and 

 

good luck

mr1

4 replies

Newcomer
July 16, 2024

We are also having signature issues; we have signed a contract - a black box appears and the signature is fixed in the wrong spot at the bottom of the page at the footer. 

Newcomer
July 30, 2024

Issues with a black box covering initials and signatures on every DocuSign I print out when signed.

mr1Respected AdvisorAnswer
Respected Advisor
July 31, 2024

@Yosemite42 @Stefcon @Hot Dog 

I remember seeing this issue before in the forum.

You can try searching - but here are the two answers I found:

and 

 

good luck

mr1

MR1
Docusign Employee
August 15, 2024

​Hi @Yosemite42,

 

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?           

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

 

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!