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Question

Radio Buttons & Auto Navigation - change in 2025

H
Newcomer
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Hi DocuSign Community 

 

We have noticed that the system or backend of DocuSign has changed--we first noticed this change in November of 2024. We have been using DocuSign for at least 3 years and our documents/envelopes use a lot of radio buttons. The User Experience used to be that the “auto-navigation” of the envelope would take the ‘signer’ to each individual RADIO BUTTON GROUP. As of Nov. 2024, we have noticed that something on the backend has changed and the auto-nav of our envelopes is requiring the ‘signer’ to “choose” and simultaneously required to click through EACH INDIVIDUAL RADIO BUTTON, regardless of whether they are choosing it or not. This is super frustrating and we have gone back and forth with the customer support team and they refuse to acknowledge that this is a change in the UX.

To illustrate the problem explained above. Please see a sample of a DocuSign envelope we might set up:

Pre November 2024
The Auto-Navigation would take the signer in the following order of the fields. For each of the Radio Button Groups, the ‘signer’ would only have to click “choose” for the pre-selected radio button or they could change their selection and click the “choose” button. They would only need to click through the auto-navigation with 6 clicks following the below sequence:

  1. “full Name”
  2. Signature
  3. Date Signed
  4. Radio Button Group for question 1
  5. Radio Button Group for question 2
  6. Radio Button Group for question 3

NOW

The auto-navigation takes the ‘signer’ and requires them to click the “choose” button FOR EACH RADIO BUTTON REGARDLESS OF WHETHER THEY ARE SELECTING THAT CHOICE.  

  1. “full Name”
  2. Signature
  3. Date Signed
  4. Radio Button for oranges
  5. Radio button for Pizza 
  6. Radio Button for Bagels
  7. Radio Button for Texas
  8. Radio Button for Georgia
  9. Radio Button for Hawaii
  10. Radio Button for 10
  11. Radio Button for 12
  12. ETC.

I hope you all can see where our frustration and confusion is coming from. Please let me know if you have any clarifying questions or if you have experienced a similar problem and have found a solution.

 

Thanks,

Abby

9 replies

C
Community Moderator
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Hello ​@Habichuela2025,

Thank you for reaching out to the Docusign Community.

Would it be possible for you to provide an example template to review the configuration?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

H
Newcomer
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​@Christopher.Alpizar  

 

Thank you for replying to my thread. I can provide a .json file of the example template I reference in my original post. Unfortunately, this reply box will not let me attatch .json files. Is there another way that I can share the file with you? 

 

Something I would also like to note and receive a response on is: we have been customers of DocuSign for 6+ years and we have always had the functionality of Radio Buttons I outlined for “Pre-November 2024” and now suddenly the functionality has changed, which seems weird. 

 

 

C
Community Moderator
Forum|alt.badge.img+14

Hello ​@Habichuela2025,

Yes, please provide a copy of an example of template in .Json format.

The moment you created the post was the time that you noticed the change? This is order to narrow the search on any information about the change.

Let us know if you need further assistance.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

H
Newcomer
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​@Christopher.Alpizar please see the zipped folder attached which contains the .json file. 

The change in radiobutton functionality/UX was first noticed in November of 2024, it may have started earlier, but that was when the first complaint from one of our clients occurred. 

1 Attachments
C
Community Moderator
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Hello ​@Habichuela2025,

This only for the Docusign Web app correct? You are not using another integration?

Let us know if you need further assistance.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

H
Newcomer
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​@Christopher.Alpizar for the template provided, you are correct--this template is only for the DocuSign Web App with no integrations.

H
Newcomer
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​@Christopher.Alpizar Just checking in with you regarding this radio button problem--do you have any idea why the user experience is working so wrong?

M
Community Moderator
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Hello ​@Habichuela2025,

 

Thank you for providing the information we requested. We appreciate your patience and understanding.

I am able to replicate the issue when I used your template. Best is for a support to take a closer look if this is possible bug. It appears that you already have an existing case. Can you kindly send me a private message of the following, so I can escalate your case.

Case Number:

Account Number:

Email linked to the account:

 

I understand that this situation may have caused some inconvenience, and for that, I sincerely apologize. Let us know if you need further assistance. 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

M
Community Moderator
Forum|alt.badge.img+8

Hello ​@Habichuela2025,

I hope you are doing well. I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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