Legacy User

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Quick question – looking at the documents, it looks like DocuSign added some text that overlaps with the other signatures (example below). Would we be able to get the signed documents without this text?

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eSignature

C

Community ExpertAnswer

Docusign Employee

If you go into the Admin > Signing Settings and make the amendments to remove the frame.

If you cannot see this option then you will need to ask DocuSign Support to switch the feature on so you can make the change.

C

Community Member

Legacy User

Hi

Are you meaning the text around the signature that is DocuSign by and the unique ID number?

Check you Admin > Settings

Screenshot 2020-06-17 at 16.07.30

Regards

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C

Community Member

Legacy User

YES

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C

Community Expert

Answer

Docusign Employee

If you go into the Admin > Signing Settings and make the amendments to remove the frame.

If you cannot see this option then you will need to ask DocuSign Support to switch the feature on so you can make the change.

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C

Community Member

Legacy User

where is that located

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C

Community Member

Legacy User

In Admin then Signing Settings. If it is not there then DocuSign will need to add it for you.

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C

Community Member

Legacy User

Yes, I will need it added - I can not locate it.

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C

Community Member

Legacy User

You will need to contact DocuSign Support and get them to add it the community forum cannot do this for you,

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.