Are PowerForm envelopes set to expire after one day? When I look at our expiration set up, it shows 120 days but under the PowerForm Advanced Options the expiration says “By default, envelopes expire after 1 day. Recipients can no longer view or sign on envelopes after it expires”.
Because of this, the PowerForm voids the envelope when it expires and then I can’t do anything because it’s voided.
The Advance Options state that the DocuSign Admin can change this setting but I’m an admin and can’t.
Thank you.
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Hello, @sfernandez
Welcome to the Docusign Community!
An envelope inherits the Expiration settings from what’s set in the account Settings or from the template used to generates it.
For example, you can create a Template and in the Advanced Options set an expiration time. All envelopes sent through that template will inherits this setting and not from the Account. Also, a Powerform is created from a template inherits also this setting.
If you’re not getting success to change that in your template, it’s because your Admin has disabled an option that permits a sender overrides the Account Settings Expiration configuration.
I hope that shed some light to your question.
Best,
Alexandre
Hello @sfernandez ,
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@ alexandre - when I created the template, I assumed the template and powerform would default to the account settings for expiration, which is 120 days. You mentioned something about having an admin update the “allow senders to override account defaults” checkbox. Since this is a powerform and the member clicks a URL, how would this apply since the staff member isn’t sending the template or envelope?
Again, I am an admin in DocuSign for our main account and our Powerform account. When I log into the Powerform account and look under the specific account, this is what I see for the expiration, and I can’t see a way to update this or change it. If I don’t get a response, I’ll open a ticket with Customer Support. Thank you.
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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
