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Please help: is this phishing email from Docusign?

B
Newcomer

This is the screenshot of an email I received in my yahoo mailbox.

It appears to be from PayPal vis Docusign. But as you can see the “To Field” is “voldingz@jadevortex.cyou”. It is clearly not my yahoo email address. Also, the so called “paypal customer care” email is “v.15.gen.4operational@gmail.com”. It is clearly not from Paypal either.

I wonder if this is someone created a random account on Docusign with a Gmail address and sent phishing emails VIA DOCUSIGN? Or just pretended to send emails from Docusign’s server?

I also posted the raw email below the screenshot.

 

<information redacted>

Best answer by Melanie.Panguito

Hello ​@benwab,

Thank you for contacting us, and welcome to the DocuSign Community! We are delighted to have you here and are eager to share as much information as we can.

I understand your concerns regarding potentially fraudulent emails and I apologize for any inconvenience this may have caused, and please know that we are here to help.

We appreciate your vigilance in reporting misuse of the DocuSign product. Our Security team has developed an Incident Reporting guide available on our Trust site. Please click the link for the latest information on how to report phishing or fraud attempts: https://www.docusign.com/trust/security/incident-reporting 

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Let us know if you need further assistance with this. Thank you!

 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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2 replies

M
Community Moderator
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Hello ​@benwab,

Thank you for contacting us, and welcome to the DocuSign Community! We are delighted to have you here and are eager to share as much information as we can.

I understand your concerns regarding potentially fraudulent emails and I apologize for any inconvenience this may have caused, and please know that we are here to help.

We appreciate your vigilance in reporting misuse of the DocuSign product. Our Security team has developed an Incident Reporting guide available on our Trust site. Please click the link for the latest information on how to report phishing or fraud attempts: https://www.docusign.com/trust/security/incident-reporting 

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Let us know if you need further assistance with this. Thank you!

 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

J
Newcomer
Forum|alt.badge.img
  • jamesbowNewcomer
  • Newcomer
  • 1 reply
  • April 16, 2025

I can confirm the Phishing e-mails are still out there. I received one this morning, exactly like the one described above. Very effectively made, too. I couldn’t see any obviously phishy links, save for the odd e-mail address for PayPal customer support, and the fact that the first P of PayPal was a Ⓟ, easily missed if you were rushed.

I was mostly twigged by the letter, asking myself “why would PayPal care that I received money?”, “Why would Coinbase send me money” and “why would Docusign want me to sign something about this?”

I logged into my PayPal account directly from a different browser and saw no suspicious activity, then searched Google for “PayPal, Docusign, Coinbase scam” and pulled up a direct copy of the image above.

Always be mildly suspicious, and stay safe out there, everybody!

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