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Please help: is this phishing email from Docusign?

  • March 2, 2025
  • 1 reply
  • 55 views
B
Newcomer

This is the screenshot of an email I received in my yahoo mailbox.

It appears to be from PayPal vis Docusign. But as you can see the “To Field” is “voldingz@jadevortex.cyou”. It is clearly not my yahoo email address. Also, the so called “paypal customer care” email is “v.15.gen.4operational@gmail.com”. It is clearly not from Paypal either.

I wonder if this is someone created a random account on Docusign with a Gmail address and sent phishing emails VIA DOCUSIGN? Or just pretended to send emails from Docusign’s server?

I also posted the raw email below the screenshot.

 

<information redacted>

Best answer by Melanie.Panguito

Hello ​@benwab,

Thank you for contacting us, and welcome to the DocuSign Community! We are delighted to have you here and are eager to share as much information as we can.

I understand your concerns regarding potentially fraudulent emails and I apologize for any inconvenience this may have caused, and please know that we are here to help.

We appreciate your vigilance in reporting misuse of the DocuSign product. Our Security team has developed an Incident Reporting guide available on our Trust site. Please click the link for the latest information on how to report phishing or fraud attempts: https://www.docusign.com/trust/security/incident-reporting 

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Let us know if you need further assistance with this. Thank you!

 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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M
Community Moderator
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Hello ​@benwab,

Thank you for contacting us, and welcome to the DocuSign Community! We are delighted to have you here and are eager to share as much information as we can.

I understand your concerns regarding potentially fraudulent emails and I apologize for any inconvenience this may have caused, and please know that we are here to help.

We appreciate your vigilance in reporting misuse of the DocuSign product. Our Security team has developed an Incident Reporting guide available on our Trust site. Please click the link for the latest information on how to report phishing or fraud attempts: https://www.docusign.com/trust/security/incident-reporting 

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Let us know if you need further assistance with this. Thank you!

 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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