Hey there!
I've been trying to pay repeatedly for my docusign plan for two weeks now. Unfortunately, I can't process the payment, but my bank couldn't tell me where the problem is. It is said that the payment is with the supplier's payment gateway.
I'm trying to get somewhere through docusign support, but it's completely useless... I need to write to someone, the bot is of no use to me.
Does anyone know what to do please?
Tomas
Hi Tomas,
I reached out to someone in accounting who looked at your issue and advised that you will need to contact GoCardless as it looks like the failure failed for an undisclosed reason so there isn't anything we can do about the payment, and if we run it again there is a chance that it will fail for the same reason
I hope this helps
Hi
I hope you are doing well.
I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
Hey! In the end, we used card from another bank. However, the original card still didn't work (only for docusign)
Have a nice day
Tomáš Fidler
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