Payments problem

Question

Hey there!I've been trying to pay repeatedly for my docusign plan for two weeks now. Unfortunately, I can't process the payment, but my bank couldn't tell me where the problem is. It is said that the payment is with the supplier's payment gateway.I'm trying to get somewhere through docusign support, but it's completely useless... I need to write to someone, the bot is of no use to me.Does anyone know what to do please?Tomas

gail.okin · Answer

Hi Tomas,I reached out to someone in accounting who looked at your issue and advised that youwill need to contact GoCardless as it looks like thefailure failed for an undisclosed reason so there isn't anything we can do about the payment, and if we run it again there is a chance that it will fail for the same reasonI hope this helps

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