Hello @jburgess18 ,

Welcome to the DocuSign Community and thank you for posting your concerns!

I understand that when you logged in to retrieve a document it requested a security key or the use of biometrics and you would like to know how to activate them.

Sure, this can be done by going to: 

1. Click on your profile image and select "Manage Profile".
2. Select "Privacy & Security". If prompted, log in to your account to authenticate.
3. Click on "Get Started" to verify a secondary email or phone to meet the minimum requirement for enabling two-step verification.
4. Follow the guided setup to verify and add your selected method. You can choose either a phone number or a secondary email.
5. Add other authentication methods such as an authenticator app, security keys, or biometrics.
6. In the "Sign-In Security" section, click the "Two-Step Verification" toggle to enable the feature.

For a more visual way to view the steps provided above, please view: Set Up Two Step Verification

And for more information on the Security key and Biometrics, please view: Use a Security Key or Biometrics for Two Step Verification

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue

Hello @jburgess18 ,

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

If one can’t get past the bio page; then one cannot sign on to get to profile image. Now what?

Hello @Iwanano ,

Welcome to the DocuSign Community and thank you for posting your concerns!

I understand you want to know what happens if you can not login to the account due to Biometrics being enabled.

For Docusign to request Biometrics or any other 2 step verification, this should have been enabled previously by the user. If for some reason you can not login to the account due to 2 step verification, please reach out to Docusign support for assistance: https://support.docusign.com/en/contactSupport 

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue

Hello @Iwanano ,

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!