One of our clients has a new email address, which I used on the last document I sent, but DocuSign still only recognizes the previous email address instead of the new one.

Hello,

Thank you for reaching out here in the DocuSign Community.

You can follow this guide To add, edit, or delete personal contacts to update the contact information.

Please let us know if you need further assistance with anything else.

You can create a case at https://support.docusign.com/en/contactSupport and a Support agent will contact you, If you are not able to open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support.

Best regards,

Christopher | DocuSign Community Moderator