No longer able to open a new case on Docusign Support

Question

Hi folks,

I just restarted my pro plan and would like the strikethrough feature back. I was trying to open a new case for the strikethrough feature to be back but never succeed to open a new case now. There is no longer a button called “New Case” or “Open a case” on my cases page.

Can anyone help?

mr1 · Accepted Answer

​@Not able to open a new caseThis seems to be the most recent guide for opening support cases.https://support.docusign.com/s/articles/How-Do-I-Open-a-Case-in-the-DocuSign-Support-Center?language=en_USgood luckmr1

Christopher.Alpizar · Answer

Hi ​@Not able to open a new case,I hope you are doing well.I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.Best regards,Christopher | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue.

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