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No company data on invoice

Forum|Forum|1 year ago
December 20, 2024
5 replies
169 views

Hi everyone,

On the last invoice there is company information with VAT number missing.

I have recently changed a card that is used for payment and I guess this could be the reason. However, nothing else has been changed, only the card number. When I go to the tab “Account Profile”, the address is there, alongside compnay name and VAT in the second row. But it does not appear on the “Plan and Billing” tab.

I have opened a case but to no avail.

I would appreciate help.

Best regards

Best answer by rodolfo.napay

Hello @Awozniak ,

Thank you for reaching out here in the DocuSign Community.

You would need to open a support ticket to request an update of your billing information and apply it on a previous invoice. It should just take 48 hours to process this request but due to the Holiday breaks, it may take longer to process.

To open a support case in the Docusign Support Center (https://support.docusign.com), go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue.

I see that you have already opened a ticket. Can you please provide the Case Number for us to check and follow up with the Customer Support team?

Best regards,

Rodolfo| DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Alexandre.Augusto

Docusign Employee

Hello, @Awozniak

Have you tried this:

To include the VAT number to your invoices you need to add it to the billing address Line 2 in Settings -> Plan and Billing -> Edit Billing so that the VAT is displayed on all future invoices.

If this info was useful, I’d appreciate your Like here.

Best,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

A

Awozniak

Author

New Voice

Hello Alexandre,

I don’t have the same ‘pathway’. I can go to Amdin->Plan and Billing, but I do not have an option to edit billing here. I can only edit payment method (but that is only card number, etc).

I can go to Admin → Account Profile → Account Address. But the company name and VAT is already there.

Is there any other path I can take?

Also, is there a way to add this information to the last invoice that was issued with the mistake?

I’d trully appreciate your help.

Best,

Anna

R

rodolfo.napay

Answer

Docusign Employee

Hello @Awozniak ,

Thank you for reaching out here in the DocuSign Community.

You would need to open a support ticket to request an update of your billing information and apply it on a previous invoice. It should just take 48 hours to process this request but due to the Holiday breaks, it may take longer to process.

To open a support case in the Docusign Support Center (https://support.docusign.com), go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue.

I see that you have already opened a ticket. Can you please provide the Case Number for us to check and follow up with the Customer Support team?

Best regards,

Rodolfo| DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

A

Awozniak

Author

New Voice

Hello @rodolfo.napay

Thank you for your message. I have managed to save the company information for the new invoices. However, I need support with the November one. I will send you the case number in private message.

Best regards,

Anna

R

rodolfo.napay

Docusign Employee

Hello @Awozniak ,

Thank you for the information, I will proceed to review it.

Let us know if you need further assistance.

Best regards,

Rodolfo| DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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