New Template Editor

Forum|Forum|1 year ago
October 9, 2024
3 replies
296 views

Some word files (docx) do not show on the new template builder. Some do. I am not sure what makes a difference between the one that show and doesn’t. What can I do to make sure all documents show on the template builder?

N

nathaly.monge

Docusign Employee

Hello @Rurits ,

Welcome to the Docusign Community and thank you for posting your concerns!

Can you provide a screenshot of the template builder you are using?

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

R

Rurits

Author

New Voice

@nathaly.monge ,

Thank you for your reply! I have come to the conclusion that it stops showing when I copy words from other (perhaps somewhat old?) word files. It might be happening because it is in Japanese. When I created (typed) a whole new word file, it worked.

N

nathaly.monge

Docusign Employee

Hello @Rurits ,

Thank you for reaching back.

I see, I’m glad to hear that you were able to find a solution and that it is working for you. Please let us know if anything comes up that we may assist with.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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