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I’m a new docusign paid user and when I tried to raise a support ticket to get this option “Enable including the Envelope ID on the document” enabled, I’m facing this error saying my plan doesnt support opening cases. Not sure what is wrong?
Solved
New Paid User - Cannot Create Support Case
- Newcomer
Best answer by rodolfo.napay
Hello
Thank you for reaching out here in the Docusign Community. Welcome to the Docusign Community and thank you for posting your concerns!
We apologize for the confusion and inconvenience the message has caused but I'd be more than happy to assist you with your concerns.
I see that you have just created your account. The message may have appeared because it has not fully synced with the system. Can you please try again later to confirm that you can now submit a Support Case?
As for including the Envelope ID on your Document, kindly check your Admin Tab and look for Sending Settings on the left-hand side.
Kindly look if you are able to see the option "Enable including the Envelope ID on the document".
Looking forward to your response.
Best regards,
Rodolfo | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
- Community Moderator
- Answer
Hello
Thank you for reaching out here in the Docusign Community. Welcome to the Docusign Community and thank you for posting your concerns!
We apologize for the confusion and inconvenience the message has caused but I'd be more than happy to assist you with your concerns.
I see that you have just created your account. The message may have appeared because it has not fully synced with the system. Can you please try again later to confirm that you can now submit a Support Case?
As for including the Envelope ID on your Document, kindly check your Admin Tab and look for Sending Settings on the left-hand side.
Kindly look if you are able to see the option "Enable including the Envelope ID on the document".
Looking forward to your response.
Best regards,
Rodolfo | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
- Community Moderator
Hello
I hope you are doing well.
I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.
If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.
Otherwise, let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Marco Paulo | Docusign Community Moderator
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