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We currently force authentication and use SMS as our authentication type. If we add KBA as an option, are we able to default the authentication type to SMS and allow the user to manually change it to KBA?
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Multiple Authentication Types
+2- Newcomer
- 2 replies
Best answer by mrave
No, a recipient cannot change the authentication settings and change the type manually.
Only the sender is able to set the required authentication type and DocuSign will require the recipient to authenticate via the chosen method. If you have enabled both in your account, the sender is able to set the desired authentication type when creating and sending an envelope. It can be defaulted using a template.
+14- Docusign Employee
- 929 replies
- Answer
No, a recipient cannot change the authentication settings and change the type manually.
Only the sender is able to set the required authentication type and DocuSign will require the recipient to authenticate via the chosen method. If you have enabled both in your account, the sender is able to set the desired authentication type when creating and sending an envelope. It can be defaulted using a template.
+14- Community Moderator
- 2763 replies
Hi
I hope you are doing well.
I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
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