Also I can’t find an email address or contact help for DocuSign anywhere 

Hello @Alimay ,

Thank you for reaching out here in the DocuSign Community.

I’m sorry to hear that the field is not getting positioned correctly, I understand that you are trying to add a field, however, once added you can’t move it.

Please try the below troubleshooting:

• Clear cache/cookies
• Try a different browser(s)
• Try an Incognito window
• Try a different device
• Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
• Try using VPN, or if on one already, disconnect from VPN and try again

Regarding the support issue, you can find the steps on how to open a case in the following article if still needed: How do I open a case in the DocuSign Support Center?

1. Go to the DocuSign Support Center website.
2. Click on "Open a Support Case" at the top of the page.
3. Click on the "Continue" button below the options for eSignature, Rooms, and CLM.

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello @Alimay ,

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!