Back to Docusign.com
Solved
moving docusign box on the page
Hi there, I have never had this problem before, but now, I can’t move the signing box on the page to the position I want. Normally use Apple Pencil but nothing works, it positions on the page and unmoveable.
nathaly.mongeAnswer
Docusign Employee
April 12, 2024
Hello
Thank you for reaching out here in the DocuSign Community.
I’m sorry to hear that the field is not getting positioned correctly, I understand that you are trying to add a field, however, once added you can’t move it.
Please try the below troubleshooting:
- Clear cache/cookies
- Try a different browser(s)
- Try an Incognito window
- Try a different device
- Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
- Try using VPN, or if on one already, disconnect from VPN and try again
Regarding the support issue, you can find the steps on how to open a case in the following article if still needed: How do I open a case in the DocuSign Support Center?
- Go to the DocuSign Support Center website.
- Click on "Open a Support Case" at the top of the page.
- Click on the "Continue" button below the options for eSignature, Rooms, and CLM.
Let us know if you need further assistance with this.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!