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mobile authentication

Forum|Forum|1 year ago
October 20, 2024
7 replies
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Hello, should a signature drawn by mobile phone have authentication seal around the name. Has anyone ever run into that situation where no authentication no time stamp / signed by seal was around the signature?

eSignature

Best answer by nathaly.monge

Hello @Trujustice ,

Welcome to the Docusign Community and thank you for posting your concerns!

No signature frame is not added if the recipient is signing via a mobile, please view the note of the following article: Signature Adoption and Format

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

N

nathaly.monge

Answer

Docusign Employee

Hello @Trujustice ,

Welcome to the Docusign Community and thank you for posting your concerns!

No signature frame is not added if the recipient is signing via a mobile, please view the note of the following article: Signature Adoption and Format

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

T

Trujustice

Author

New Voice

Thanks for responding. Shouldn’t there be some type of time stamp to show that it’s actually from docusign. Why wouldn’t it be sent from Docusign, but sent directly from someone’s personal email?

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nathaly.monge

Docusign Employee

Hello @Trujustice ,

Thank you for reaching back.

The only way to know if the signature is from Docusign when signing through mobile would be via the certificate of completion. Please view the following image for an example on how the certificate would look like sign a signature signed via mobile:

The blank yellow section would be were the signature would show.

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

T

Trujustice

Author

New Voice

Ok, but nothing on the actual document that was signed?

Glen.Steinhardt

Docusign Employee

Hi @Trujustice

That is correct. Per Nathaly’s previous article, the border surrounding the signature would not be shown when signed with mobile signature on the actual document. If enabled, this will appear on desktop signing.

As she mentioned, the signer has the ability to download the Certificate of Completion along with the signed document immediately following signing.

Please click "Best Answer" below if you find my reply to be a valid solution to your issue! This allows others who may be experiencing this issue to know what their solution might be as well! Many thanks!

T

Trujustice

Author

New Voice

Thank you !!

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nathaly.monge

Docusign Employee

Hello @Trujustice ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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