Missing Correction option

Hello, @Hugovolp 

You are welcome to the Docusign Community!

Are you an Administrator or an user with Delegated Permissions?

If are you an Administrator then you should see the Correct button, otherwise could be something to the Permission Profile that you belong to.

A suggestion: open in your browser an incognito window, login to your account, see if the button shows up.

Best,

Alexandre

Thx a lot for your help. 

It doesn’t work…

Maybe because I'm no longer using the paid plan, but I'm using the 3 envelopes I had left ?

Hello @Hugovolp ,

Welcome to the Docusign Community and thank you for posting your concerns!

Are you on a free trial account? Did you downgrade to a normal free account?

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello @Hugovolp ,

Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hi ​@nathaly.monge ,

Question, my account came from free trial and now our company has the silver subscription but for some reason, I cannot correct a sent envelope (No signatures on the envelope yet). The correct option is not there. By any chance you know the cause of this?

Thanks,