Hello, @Hugovolp 

You are welcome to the Docusign Community!

Are you an Administrator or an user with Delegated Permissions?

If are you an Administrator then you should see the Correct button, otherwise could be something to the Permission Profile that you belong to.

A suggestion: open in your browser an incognito window, login to your account, see if the button shows up.

Best,

Alexandre

Thx a lot for your help. 

It doesn’t work…

Maybe because I'm no longer using the paid plan, but I'm using the 3 envelopes I had left ?

Hello @Hugovolp ,

Welcome to the Docusign Community and thank you for posting your concerns!

Are you on a free trial account? Did you downgrade to a normal free account?

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello @Hugovolp ,

Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hi ​@nathaly.monge ,

Question, my account came from free trial and now our company has the silver subscription but for some reason, I cannot correct a sent envelope (No signatures on the envelope yet). The correct option is not there. By any chance you know the cause of this?

Thanks,

I'm having the same issue - I just need to change 1 word.

I am using the free version. I tried incognito

watched the tutorial 

I have a stand alone acct - so I’m the admin

The button does not appear in the pull down

The document was sent and has been VIEWED only, no signatures gathered yet 

The Correction option does not appear

​@Cris L Green 

Check your settings and make sure you haven’t prevented corrections. Make sure you’re in the account that sent the envelope (only the sender can make corrections - some people have multiple accounts...).

If that doesn’t help you may need top open a service ticket.

good luck

mr1

I only have 1 acct - gone through all the settings b4 the joining the forum. I guess I’ll need a ticket

thx

Hello ​@Cris L Green,

Docusign free accounts do not have the ability to correct an envelope. Only paid subscriptions allow envelope correction.

But to further check your account, you may create a case so that DocuSign support can review your account subscription. The workaround is to submit a case without logging into your account by using the “I can’t access my account” option at the bottom of the page and providing complete details of the issue in the Case description.

https://support.docusign.com/s/contactSupport?language=en_US&rsc_301

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hello ​@Cris L Green,

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.