@CTCarson 

If the file can be on a link available on the cloud you can add it to a document in DocuSign as a document custom field.   You can follow this instructions here.   How do I create a hyperlink in a Docusign document?  Ignore the comment about Supplemental documents and follow the instructions to Create a hyperlink custom field using #HREF Text field.

Hi John,

I actually need it to be a link to a unique location each time depending on what is being requested.

It honestly doesn’t even need to be a link, but I need copy/paste-able text that can direct a user to the local drive to find the file. I’m not sure how to go about this.

@CTCarson 

How many different requesting options are there?   Could you explore a dropdown with all your options and the #HREF Text field using a condition that will present on the document the selected option from the dropdown?  Can you show an example of what you mean? 

Hi @CTCarson,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

It is absolutely crazy that file types are limited to ONLY PDF. 

I consult for a number of companies in addition to my full-time position in the Financial Services Industry and have FREQUENT need for clients to upload documents other than PDF. 

Please add as a feature. 

Thank you. 

Josh

​@JMcCarville 

DocuSign does support uploading a wide range of file types (such as Word documents, Excel spreadsheets, image files like PNG or JPG, and more). You can view the full list of supported file types in this DocuSign help article:

Supported File Formats.  Once it is uploaded to DocuSign it is converted to PDF. Even though DocuSign allows you to upload many file types, it converts them to PDF so that the signing process is consistent, secure, and legally compliant.

According to the reply, it doesn't support the download in the same format. (see below)

Being legally compliant is insignificant because only individuals in the signing path and administrators can access the envelopes.

The capability to download as a file type of other than PDF, particularly Excel, eliminates several other steps of opening the PDF, converting, reformatting and then applying to however/whatever is needed for its application. 

​@JMcCarville 

You're absolutely right that the current process can create extra steps when you're working with files like Excel spreadsheets.

To clarify, DocuSign does convert all uploaded documents into PDF format for signing purposes. 

While it may seem like a small ask, allowing downloads in editable formats (like Excel) would compromise document integrity. Signed documents must be immutable to ensure:

• Tamper-evidence
• Legal enforceability
• Compliance with standards like ESIGN, UETA, and GDPR

Hello ​@JMcCarville,

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.