Is there an option to disable the "Switch recipients" pop up

I just noticed nearly the same question in another thread:

And the answer there makes it seem like DS doesn’t think we should have control over annoying pop ups… so if you’re bothered by them like this other guy and I are, feel free to submit a Customer Support case, the link provided in the other thread. 

ugh.

Hi @iKalai,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

Hello Alejandro - 

What solution was suggested or are you referring to my own reply to my own initial post, to submit a Customer Support case? If so - then no, there has been no resolution. 

Thank you,

Kalai

Hi @iKalai,

Thank you for following up.

The option to disable these tutorials was once available to DocuSign Support on the account’s backend.

But after some research I was able to confirm that the option is no longer available for the current version of these tutorials. I agree that you should get more access, instead of less, to managing your account’s configuration. And, even though our engineering team originally declined the request to implement a toggle due to competing priorities with more urgent matters, the expected waiting time to request a reassessment is soon to expire. Because of this reason, I encourage you to submit your idea to be reviewed by our development team for possible implementation. If you’re a Docusign Administrator for a corporate plan, you have the additional option of filing your request through a support case, or by reaching out to your Account Team. We invite you to share your product suggestions and feature requests on our dedicated ideas page (https://community.docusign.com/ideas), where we can collaborate to shape the future of our product together.

Feel free to let us know if you need further assistance with this. 

Thank you for using Docusign, we hope you have a wonderful rest of your day! 

Best regards,  

Alejandro R. | Docusign Community Moderator  

"Select as Best" below if you find the answer a valid solution to your issue!  

Thank you Alejandro - My plan is individual, mine only. I tried to submit a new case, but it’s more cumbersome than it should be. There are too many options to choose from and I don’t know what category “turn off annoying tutorial pop ups” fits into, so where to even begin? Based on digging through many of the options within parent options, I feel if I select the incorrect category, my “case” will simply vanish into a netherworld of lost requests/suggestions. I did reply to the other post that I referred to, and yes, I can send an email to the feedback email you provided. I do appreciate your help here - thanks - K

I have the same issue. Please help.

I also have the same issue.  As the original poster said, this is quite important.  It is VERY frustrating having to see this EVERY time.  Please tell us how to turn this off.  

Has there ever been a solution to this? I know it’s not a huge thing but WHY???? do I have to click it off EVERY SINGLE TIME I SEND A DOCUMENT?????? I know I can swich recipient, I know how to work the system and I do not need reminded yet again, please someone tell me how to stop it.

​@cross4347 

I just came back to the community to see if anyone else is annoyed (even more now) with the recent update(s) where now there are pop-ups all over my screen under every single placement of a signature, initial and/or date and it’s @#$!! insanity. I’ll keep digging around to see if someone else has already started a thread about these latest abominations that DS is doing to it’s users.

That and all the other “enhancements” and extra steps to get anything done efficiently - is enough to make me want to search for something better suited to my needs. 

Screenshot for reference:

Hello ​@iKalai, 

We sincerely apologize if the pop-up instruction features have been a nuisance to your sending experience and envelope workflow. 

Our engineers have noted that these in-product tutorials are designed to appear whenever a user logs in via a new browser, a different device, an incognito window, or after a browser cache has been cleared. 

However, our team is always looking for ways to innovate and improve. We truly listen to our users’ concerns as we want to make your signing experience as easy as possible. 

To help prioritize a change for this behavior, I recommend searching for an Idea Post related to this concern on this link: https://community.docusign.com/ideas. By voting on existing posts, you help our engineers gauge how many users are affected. They actively monitor these insights and will certainly consider them for future product enhancements. 

Thank you for helping us improve Docusign. 

Best Regards, 

— Luke | Docusign Community Moderator
If this helped, mark it as “Best Answer” so others can find it too!
  

​@Luke.Cervantes 

Thanks for your reply, and to confirm, these annoying pop-ups (both of the original post from two years ago and this recent one  yesterday) happen ALL THE TIME. I am not in a new browser, a different browser or device, nor am I using an incognito window, and I only clear cache when I’m trying to fix other issues unrelated to Docusign issues. 

When I have time, I’ll go search the idea posts for this issue, as I know I’m not the only one who finds these pop-ups irritatingly redundant. 

Hello ​@iKalai, 

Thank you for your response and for providing those additional details. We will surely note your experience regarding the frequency of these pop-ups.

 If you have time to look for an Idea with a similar concern, you may take a vote with other users, and we’ll ensure our engineering team reviews it thoroughly.

Thank you, and have a great day ahead. 

Best Regards, 

— Luke | Docusign Community Moderator
If this helped, mark it as “Best Answer” so others can find it too!