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We sent an envelope to a new hire using their @gmail account, she's now an employee (a recruiter) and we populate her name in the signing order, it automatically uses her gmail and we have to override it every time. We want the system to forget the gmail and use her work email instead.

Hello,

Thank you for reaching out here in the DocuSign Community.

Yes, those emails auto-populate from your contacts, you can edit your contact's information by going to:

  1. Profile picture/initials in the top right corner
  2. My Preferences
  3. Contacts
  4. Look for the contact and edit it as needed: https://support.docusign.com/s/document-item?bundleId=jux1643235969954&topicId=twh1578456324503.html&_LANG=enus

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Awesome thank you!

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