Is there a way to change the subject line in a DocuSign email?

Question

Hello,

When sending an envelope in DocuSign, we have users that are signature required and other users who are CC only. When the email pops up in their inbox, the subject line reads "Please DocuSign: example form name" for both kinds of users - those whose signature is required as well as users who do not need to sign the document and are CC only. Is there a way to change the subject line in the email notification to let the CC users know they are simply CC'ed and do not need to sign? Thank you!

Community Expert · Accepted Answer

Hi:Yes, you can customize emails messages and/or subject lines for each recipient. Check out this article in the DocuSign Support Center: (https://support.docusign.com/en/guides/ndse-user-guide-recipient-language) Set Recipient Language and Specify Custom Email Messages . If you don't see the option on your template, go into Admin "Sending Settings" and see if you have a check box for "Enable custom email and language for each recipient". If it's there, check the box. If you don't have that option, contact your Account Manager to have it enabled in Admin. Hope that helps!

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