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  • Is there a possibility of auto-escalation to department General Manager in DocuSign for expediting SAP/other change requests. This is required to resolve the pending requests in DOCUSIGN system. Is there a way to delegate the requests to subordin
Is there a possibility of auto-escalation to department General Manager in DocuSign for expediting SAP/other change requests. This is required to resolve the pending requests in DOCUSIGN system.

Is there a way to delegate the requests to subordinates?

Hello,

Thank you for reaching out here in the DocuSign Community.

You will need to give admin permission within the account to another user in order to delegate.

Could you clarify what you meant by Auto escalation?

Please let us know if you need further assistance with anything else and click "Select as Best" below if you find the answer a valid solution to your issue!

You can create a case at https://support.docusign.com/en/contactSupport and a Support agent will contact you, If you are not able to open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support.

  

Best regards,

Christopher | DocuSign Community Moderator

Hi,

Thank you for answering my question. Can you please elaborate where and how can I give admin permission within the account for delegation?

Also, my other question is about Auto escalation - Here, I meant, there are lot of pending signatures from users who are not responding on time. So, if it is possible, we thought to escalate it to their managers if the users don't respond back in time with signatures. Is there a way possible?

Hello,

You will need to create a custom admin permission profile and assign it to the user that you want to be a delegate admin, please see https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=pof1583277362435.html&_LANG=enus

And Auto escalation is not possible, there is no option within DocuSign to achieve this.

Please let us know if you need further assistance with anything else and click "Select as Best" below if you find the answer a valid solution to your issue!

You can create a case at https://support.docusign.com/en/contactSupport and a Support agent will contact you, If you are not able to open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support.

  

Best regards,

Christopher | DocuSign Community Moderator

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