Is there a possibility of auto-escalation to department General Manager in DocuSign for expediting SAP/other change requests. This is required to resolve the pending requests in DOCUSIGN system. Is there a way to delegate the requests to subordin

Hi,

Thank you for answering my question. Can you please elaborate where and how can I give admin permission within the account for delegation?

Also, my other question is about Auto escalation - Here, I meant, there are lot of pending signatures from users who are not responding on time. So, if it is possible, we thought to escalate it to their managers if the users don't respond back in time with signatures. Is there a way possible?

Hello,

You will need to create a custom admin permission profile and assign it to the user that you want to be a delegate admin, please see https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=pof1583277362435.html&_LANG=enus

And Auto escalation is not possible, there is no option within DocuSign to achieve this.

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Best regards,

Christopher | DocuSign Community Moderator