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New Voice
September 13, 2024
Solved

Is it possible to have different email body based on the envelope status?

  • September 13, 2024
  • 3 replies
  • 121 views

The request to have a different email body when the completion notification is sent out to all receipents. We currently only see the same email body that was initially sent out to the recepient from the signature request.

Thank you,

Jody

Best answer by JohnSantos

@JodyLi 

This can be addressed by customizing the email resource file for different stages of the signing process.

DocuSign Email Resource File Guide

3 replies

JohnSantos
Guru
Guru
September 13, 2024

@JodyLi 

This can be addressed by customizing the email resource file for different stages of the signing process.

DocuSign Email Resource File Guide

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
JodyLiNew VoiceAuthor
New Voice
September 13, 2024

Thank you! @JohnSantos 

Docusign Employee
September 27, 2024

Hi @JodyLi,

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.