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Docusign Employee
Community UserDocusign Employee
Legacy User
August 30, 2023
Solved

Is it possible to change the settings so that the 2nd signer only receives emails indicating that the documents have been signed by the 1st signer and not emails that show that the 1st signer has viewed the documents?

Is it possible to change the settings so that the 2nd signer only receives emails indicating that the documents have been signed by the 1st signer and not emails that show that the 1st signer has viewed the documents?
Community ExpertAnswer
Docusign Employee
August 30, 2023

Hello,

Thank you for reaching out here in the DocuSign Community.

I understand you would like to change the email notification settings for your second signer.

Is the second signer the sender of the envelope? If yes, they can change the notifications by going to:

  1. My Preferences
  2. Notifications
  3. Under sender notification, remove the option "The first time each recipient views an envelope"
  4. Save

If they are just a recipient, they will only be able to disable any type of notification if the recipient has their own DocuSign account: https://support.docusign.com/s/articles/Controlling-Recipient-Email-Notifications?language=en_US

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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3 replies

Docusign Employee
Community ExpertDocusign EmployeeAnswer
Docusign Employee
August 30, 2023

Hello,

Thank you for reaching out here in the DocuSign Community.

I understand you would like to change the email notification settings for your second signer.

Is the second signer the sender of the envelope? If yes, they can change the notifications by going to:

  1. My Preferences
  2. Notifications
  3. Under sender notification, remove the option "The first time each recipient views an envelope"
  4. Save

If they are just a recipient, they will only be able to disable any type of notification if the recipient has their own DocuSign account: https://support.docusign.com/s/articles/Controlling-Recipient-Email-Notifications?language=en_US

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Translate
Docusign Employee
Community MemberDocusign Employee
Legacy User
August 30, 2023

Thank you, Nathaly. That was helpful. I have another question. Can 2 accounts with the same email address be merged or only a default preference set?

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Docusign Employee
Community MemberDocusign Employee
Legacy User
August 31, 2023

Hello,

Thank you for reaching back.

Glad the information provided helped.

Two accounts with the same email address can not be merged. If you have the Organization feature enabled and have both accounts linked to it, you can transfer the envelopes from one user in one account to the other user in the other account (this will only apply to accounts in the same server).

For more information on envelope transfer with the Organization feature, please view: https://support.docusign.com/s/document-item?bundleId=rrf1583359212854&topicId=pea1583359198663.html&_LANG=enus

Note: Some advanced features and options are supported only in certain DocuSign plans. Your account plan might not support some options discussed in this help topic. For more information about which options are available for your account, contact your account administrator. Or, visit our Plans and Pricing web page for more details on the features included with your plan.

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Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Translate
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