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Question

Initial View of PDF BEFORE Adding Any Fields

D
Newcomer
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I circulate A LOT of documents, and find that I’m wasting a lot of time changing the initial view size of the PDF.

 

I upload the PDF into my template and click on ‘Next.’

When the PDF opens in the next screen -- the Zoom size is set automatically to ‘Fit to Width.’ This makes the PDF very small on my screen, so before I can add any fields, I’m wasting time resizing the view and  scrolling around the screen to locate it.

 

Is there a setting for changing this Zoom size so I no longer need to manually resize the PDF each time?

 

Thank you.

    3 replies

    N
    Community Moderator
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    • nathaly.mongeCommunity Moderator
    • Community Moderator
    • 2554 replies
    • May 23, 2024

    Hello @DonnaToronto ,

     

    Welcome to the Docusign Community and thank you for posting your concerns!

     

    I’m sorry to hear that the automatic zoom is giving you issues, I understand this is adding an extra step to your sending workflow.

     

    Unfortunately, the zoom can not be adjusted to remain on a specific percentage. 

     

    May I ask if the documents are being scanned? If so, the issue could be with the the resolution of the documents when scanned. To confirm the issue, open the document in a PDF reader. You will see that the zoom level to make the document readable is very low, anywhere from 50% to 25% depending on the document itself or very high. Can you confirm this?

     

    Let us know if you need further assistance with this.

     

    Best regards,

    Nathaly | Docusign Community Moderator
    "Select as Best" below if you find the answer a valid solution to your issue!

    N
    Community Moderator
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    • nathaly.mongeCommunity Moderator
    • Community Moderator
    • 2554 replies
    • June 7, 2024

    Hello @DonnaToronto ,


    Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.


    Best regards,

    Nathaly | Docusign Community Moderator
    "Select as Best" below if you find the answer a valid solution to your issue!

    G
    Newcomer
    Forum|alt.badge.img

    I have a problem: when I drag a .docx or .pdf file into Docusign, it always defaults to 240%.  I want it to default to 100%.  How can I make it default to 100%?

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