I Was Charged MONTHS AFTER Canceling

Hello ​@EnRouteArts,

Thank you for reaching out to the Docusign Community.

I apologize for the inconvenience. To better assist you, can you provide me with the email linked to the account and the account number via DM? Please do not post here as a public comment since it is Private, Identifiable Information that cannot be discussed in a public post.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@EnRouteArts,

Thank you for the information, I will proceed to review it.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@EnRouteArts,

Your case is currently being reviewed, I submitted a request to expedite the case resolution since Private Identifiable Information is being discussed this is the information that I can provide in this public forum, you can also reply back to the email that Docusign Support to request an update for the case.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi ​@Christopher.Alpizar,

I received an email from DocuSign Support this morning saying they will refund only part of what they stole from me. They are sending me back $441.97, when DocuSign actually stole $471.14 from me. The email also says that the refund amount is “subject to change due to taxation or proration,” and that they have submitted a downgrade request for me. But I had already successfully downgraded to the free plan before the subscription renewal date and NEVER signed up for a paid plan again. That’s what start this whole thing… I got charged months after I had canceled my subscription. DocuSign has already admitted that this was a system error. I have their email that admits it. They should send me back the whole amount and not keep some illegally. This is what I said in my reply to the support email this morning:

I have three questions:

1. That is the incorrect amount for the refund. I was charged $471.14 months after I had canceled my subscription. I downgraded to the free plan before the subscription's renewal date, and I NEVER signed up for another paid plan again.

2. Speaking of never signing up for a paid plan again, why are you saying that you made a downgrade request for me? Why did another downgrade request need to be made at all, when I already downgraded to the free plan and NEVER signed up for another paid plan again? The whole point of this refund is that I was charged $471.14 months after I had canceled.

3. I don't understand why the refund amount would be "subject to change" due to taxation or proration. Again, I never signed up for another paid plan after canceling before the renewal date in 2024. DocuSign stole from me $471.14. Therefore, DocuSign should return that exact amount or else DocuSign is still committing theft.

In summary, I should be refunded the correct total amount that I was illegally charged: $471.14. There is no reason for DocuSign to keep some of it. I was wrongfully charged. Again, this is theft and incredibly wrong.

In case anyone reads this thread, here is what I received in a separate thread from ​@Christopher.Alpizar:

“The amount is manually entered without taxes, and this is subject to change. In other words, once the refund is processed, the system will add the taxes, returning the amount to the original charge. The ‘downgrade’ is part of the autogenerated email response when the refund request is submitted, I apologize for any inconvenience that this has caused you.”

This was reassuring to hear. I am now just keeping an eye out for the refund.

I have received the refund in full. Thank you, ​@Christopher.Alpizar.