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I've created an elastic template and embedded on a webpage. I can view responses in the web app when logged into my account, but can I generate automated notifications (e.g., emails) to designated people when someone accepts or declines?

Hello,

Thank you for reaching out here in the DocuSign Community.

I understand you would like to create email notifications to go out to specific people.

I'm sad to say that it is not possible, if an envelope is declined (it could be created by scratch, using a template, a PowerForm, etc.) a notification would be sent out to all the recipients of the envelope and will become voided, and if it was accepted and completed by all recipients they will all get a completed copy. The recipient's notifications can not be controlled by the sender and anyone that is not part of the envelope will not get a notification unless it is sent externally from DocuSign: https://support.docusign.com/s/articles/Controlling-Recipient-Email-Notifications?language=en_US

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!


Thanks @Nathaly Monge​ . However, I'm not dealing with typical envelopes. Rather, I'm working with an elastic template. I'm trying to see if there is a way to be notified of elastic template responses via email instead of viewing the responses in my account as described here: https://support.docusign.com/s/document-item?language=en_US&bundleId=igo1666647424726&topicId=fan1572482722812.html&_LANG=enus .


Hello,

Thank you for reaching back.

I understand you would like to create email notifications to go out to specific people.

Thank you for clarifying your use case, however, within DocuSign, there isn't a way to have the sender/creator of the elastic template receive email notifications of the responses, this can only be checked within the DocuSign Web platform.

An API might be to perform what you are trying to accomplish: https://developers.docusign.com/docs/click-api/how-to/get-elastic-template-responses/?_gl=1*bpktvf*_ga*MTI3MTA3MjMwNC4xNjY4MDg4NzAw*_ga_1TZ7S9D6BQ*MTY5MDMwNjA1Mi41My4xLjE2OTAzMDk5MDEuNjAuMC4w&_ga=2.105677834.808150861.1690199011-1271072304.1668088700

If you are interested, I would recommend you post your question in our Developer Community that you can access by clicking the link below:

https://developers.docusign.com/support/ 

From the Developer Support homepage, you’ll be able to submit questions to DocuSign devs and customers via Stack Overflow and create a Support case that will go directly to a qualified developer for assistance

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!


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