Hi,

Thank you for reaching out to the DocuSign Community.

Back on February 1, 2022, DocuSign removed all of the fax features from the user interface due to low usage.

I'm afraid that the option cannot be re-enabled, instead, we recommend emailing documents to and from DocuSign Rooms as a replacement for fax. When emailing documents to the application, you can send attachments to your inbox or directly to a room. 

You might find the following information useful:

Using Your DocuSign Rooms Inbox

DocuSign Has Retired All Fax Functionality in DocuSign Rooms

DocuSign Rooms Video Guides

 If you believe that you need further assistance, or require the assistance of a live agent, you can always create a Support Case to have a Support agent work with you. 

https://support.docusign.com/s/contactSupport

If you are not able to open a Customer Support case via the above link, you can scroll down to More Support Options and select “I can't reset my password or don't have an account.” you will have the option of filling out the form or calling Support.

Please click “Select as Best” below if you found the answer to be a valid solution to your issue. Thank you for using DocuSign, we hope you have a wonderful rest of your day!

Best regards,

Rebeca | DocuSign Community Moderator