I sent a contract to two signers. I had forgotten to add the requirement for my signature. I immediately corrected the file and now the status still says "correcting" three hours later. Do I delete and resend or is this a normal amount of time?

Question

I sent a contract to two signers.  I had forgotten to add the requirement for my signature. I immediately corrected the file and now the status still says "correcting" three hours later.  Do I delete and resend or is this a normal amount of time?

Community Expert · Accepted Answer

Hello,Thank you for reaching out here in the DocuSign Community.We apologize for the inconvenience, I understand that the envelope was corrected, but it still remains in correction mode after several hours.To answer your question, no, it is not normal, it looks like it got stuck, can you try entering the correction mode again and select Correct?Also, try an incognito window if the above doesn't work in your normal browser.Let us know if you need further assistance with this.Best regards,Nathaly | DocuSign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

Community Member · Answer

Thanks for the answer.  I didn't realize I could go through the correction process again.  It worked the on the second try.  Thank you

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