I need to access a document that I sign 10 months ago. But the link in my email has expired. How can I get a copy?

@morton1465 - When you click on your email link, does it give you the option to request a new link?

no just. 

{"errors":["Invalid or Expired Signature"]}

Hi @morton1465,

I hope you are doing well.

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Yes, I need to get the document as soon as possible.  Thanks

Hi @morton1465,

I hope you are doing well.

Are you a sender or a recipient of the envelope?

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Recipient

Hello @morton1465,

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.

We are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand that you are a recipient and want to access an old file.

I apologize for any inconvenience that this might cause you, based on the link that you provided you were trying to get the envelope using an integration, is this correct?

Do you remember if you received an envelope email notification to your email?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I have tried the link (which is expired).  I opened account in docusign but do not see anyway to find the document I signed.  Hope that answers your question.

Hello @morton1465,

Thank you for reaching back, in the email notification are you able to locate the code for the Alternative Signing Method?

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I need to get a copy of a confirmation of Completion from July of 2024.  My DocuSign deletes all completed envelopes after six months.  I have the DocuSign Certificate #.  Is there any way to be able to pull that up> I was the sender. 

DeeDee Davis