@morton1465 - When you click on your email link, does it give you the option to request a new link?

no just. 

{"errors"::"Invalid or Expired Signature"]}

Hi @morton1465,

I hope you are doing well.

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Yes, I need to get the document as soon as possible.  Thanks

Hi @morton1465,

I hope you are doing well.

Are you a sender or a recipient of the envelope?

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Recipient

Hello @morton1465,

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.

We are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand that you are a recipient and want to access an old file.

I apologize for any inconvenience that this might cause you, based on the link that you provided you were trying to get the envelope using an integration, is this correct?

Do you remember if you received an envelope email notification to your email?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I have tried the link (which is expired).  I opened account in docusign but do not see anyway to find the document I signed.  Hope that answers your question.

Hello @morton1465,

Thank you for reaching back, in the email notification are you able to locate the code for the Alternative Signing Method?

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I need to get a copy of a confirmation of Completion from July of 2024.  My DocuSign deletes all completed envelopes after six months.  I have the DocuSign Certificate #.  Is there any way to be able to pull that up> I was the sender. 

DeeDee Davis 

Hello ​@DeeDee Davis,

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 
Unfortunately, once an envelope has been purged, there isn't a way to retrieve it, it is gone from not only your account but the system itself as well: Set Document Retention Periods

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hello ​@DeeDee Davis,

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

Let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!