My account is suspended as I no longer use it and I refuse to pay for something I won’t use.I go through the pages to cancel with Admin, but it wants me to pay before it lets me cancel. I’ve replied to the invoice thats sent to me to cancel, but nothing happens. How can I get rid of this? I haven’t used it in over a year.
Thanks,
boni
Hello
Thank you for reaching out to the Docusign Community.
Per the community guidelines (https://community.docusign.com/site/terms) we can only provide you with general information, the Account Admin will need to contact Support directly for Billing Inquiries, Account Change Requests, or Feature enablement. To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center. In your case, I recommend opening a case with Docusign Support.
Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.
Let us know if you need further assistance.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
Thank you very much, Christopher.
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