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Question

I DO NOT HAVE THE OPTION TO ADD MY VAT INFORMATION ON THE BILLING SECTION

  • March 31, 2025
  • 1 reply
  • 10 views

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I WANT TO ADD MY VAT INFORMATION, BUT I HAVE READ THE “SUPPORT”. IT MENTIONS WHEW YOUR INFORMATION OF  BILLING IS, YOU CAN EDIT IT AND ADD  YOUR VAT NUMB ER, HOWEVER, WHEN I GET TO THE BILLING PART, I DO NOT HAVE ANY BUTTON THAT ENABLES EDITING ON THIS PART. AS THIS IS A FISCAL MUST HAVE IN MY COUNTRY, I REALLY NEED IT, CAN SOMEBODY HELP???

1 reply

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  • Community Moderator
  • 29 replies
  • April 1, 2025

Hello ​@DREAMHOMES OF CABO,

Thank you for reaching out, and welcome to the Docusign Community! We understand that you are experiencing difficulties adding the VAT number to your account. We apologize for any inconvenience. Rest assured that I will do my best to help you.

You may try to follow the steps on this link to add your VAT number:  Add a VAT or GST Number to Accounts

If you are still unable to add it yourself, we recommend submitting a support case. Our support team can help you with adding the VAT number.

Articles: Open a case in the Docusign Support Center

I hope you find this helpful. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily. Should you require any additional assistance, feel free to reach out. Thank you!

 

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.