I can't access my documents that are 1 month old

Forum|Forum|7 years ago
December 1, 2018
1 reply
62 views

eSignature

Best answer by Community Expert

Have you checked to verify that you do not have any Filters that would restrict the Search? To my knowledge, envelopes are not removed unless they are deleted by the User, or Purged using the purge feature. Also DocuSIgn Sandboxes can clear envelopes since they are not Production environments. If none of these seem to be plausible explanations I would open a DocuSign Support case and provide the Envelope ID and they may be able to help.

C

Community Expert

Answer

Docusign Employee

Have you checked to verify that you do not have any Filters that would restrict the Search? To my knowledge, envelopes are not removed unless they are deleted by the User, or Purged using the purge feature. Also DocuSIgn Sandboxes can clear envelopes since they are not Production environments. If none of these seem to be plausible explanations I would open a DocuSign Support case and provide the Envelope ID and they may be able to help.

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