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I am being told on the Bulk Upload, Replace Recipients - "An error occurred in uploading the CSV file. Verify the format is correct and retry." The file is in CSV format. I'm a Sender.

  • December 4, 2018
  • 1 reply
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Docusign Employee
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I am being told on the Bulk Upload, Replace Recipients - "An error occurred in uploading the CSV file. Verify the format is correct and retry." The file is in CSV format. I'm a Sender.

Best answer by Community Expert

Hi, Did you already review the guide below for tips / instructions about the CSV file? If not, I recommend reviewing just to make sure there isn't an error in the data itself like your header names, etc.

https://support.docusign.com/en/guides/ndse-user-guide-using-bulk-send

While the formatting described in link above is supported, DocuSign also offers an updated formatting on the CSV which supports more bulk send functionality:

https://support.docusign.com/en/guides/ndse-user-guide-multiple-recipient-bulk-send

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  • Community ExpertDocusign Employee
  • Docusign Employee
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  • December 10, 2018

Hi, Did you already review the guide below for tips / instructions about the CSV file? If not, I recommend reviewing just to make sure there isn't an error in the data itself like your header names, etc.

https://support.docusign.com/en/guides/ndse-user-guide-using-bulk-send

While the formatting described in link above is supported, DocuSign also offers an updated formatting on the CSV which supports more bulk send functionality:

https://support.docusign.com/en/guides/ndse-user-guide-multiple-recipient-bulk-send

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