Legacy User

Solved

How to set signing order by default?

Forum|Forum|3 years ago
July 20, 2023
3 replies
491 views

So my company has three accounts and one of the accounts , set signing order is on by default but the other two dont? Is there a admin setting for this?

Admin Tools

Best answer by Community Expert

Hello,

Thank you for reaching out here in the DocuSign Community.

I understand you would like to enable signing order to be set on your envelopes by default.

This is an admin setting, if you are not them, please reach out to the admin in your account. They can enable this by going to:

Settings
Sending Settings
Click on "Enable signing order by default": https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=xgg1583277350154.html&_LANG=enus
Save

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

C

Community Expert

Answer

Docusign Employee

Hello,

Thank you for reaching out here in the DocuSign Community.

I understand you would like to enable signing order to be set on your envelopes by default.

This is an admin setting, if you are not them, please reach out to the admin in your account. They can enable this by going to:

Settings
Sending Settings
Click on "Enable signing order by default": https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=xgg1583277350154.html&_LANG=enus
Save

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

C

Community Member

Legacy User

So I have that setting in one account but not the other two.

C

Community Member

Legacy User

Hello,

Thank you for reaching back.

If you do not see the setting in the other 2 accounts, then it is most likely not enabled in the backend, to have that enabled you must be the account admin on both of the affected accounts, and you should contact Customer Support by creating a case using the following link: https://support.docusign.com/en/contactSupport

If you’re not able to open a Customer Support case via the above link, you can scroll down the page to “More Support Options” and select "I can't reset my password or don't have an account." You will have different options to contact Support.

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.