By changing the default settings it will only apply to any new envelopes you send. Any existing envelopes will have to be manually corrected with the new expiry settings as settings are for when it was created.

Robert -

Check out my bio for contact details.

Hello,

Thank you for reaching out here in the DocuSign Community.

I'm sorry to hear that the expiration is not working as intended, however, to better understand your issue, I would like to gather more information.

Was a template used to send that envelope or created from scratch? If you created it by template, can you try creating it from scratch?

The default Expiration settings are tended to provide an initial value for all the envelopes sent from the account regardless of the user, however, those settings will not reflect on the envelope sent before the change nor will it affect templates created before that date: https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=onc1583277380729.html&_LANG=enus

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

UPDATE

Envelopes sent from the docusign site do have the correct expiration.

Envelopes sent from the API do not use the default expiration days. Does this need to be set in the code?

Thanks for the quick responses!

Ron

Hello,

Thank you for reaching back and for your assistance.

 There is a setting for UseAccountDefaults that can be used to set the expiration and reminders set on your account for envelopes sent through API. A recommendation would be to set UseAccountDefaults to be True to use the account setting, otherwise, you can manually set reminders and expirations if desired on already sent envelopes: https://developers.docusign.com/docs/esign-soap-api/reference/sending-group/create-and-send/

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

I read all your comments and something is not right in my C# code using Docusing SDK 8.

Key points :

• Using Docusing SDK 8 with C#
• Using developer account

• I’m creating the envelope from a template.

• I changed the expiration days in docuSign settings

• These are the lines of code : 

  // Get the envelope definition after configuration
  var envelopeDefinition = config.GetEnvelopeDefinition();

  // Set the envelope status to "sent". The signer will get an email from DocuSign
  envelopeDefinition.Status = "sent";

  // Set expiration date
  envelopeDefinition.ExpireEnabled = "true"; // Enable expiration
  envelopeDefinition.ExpireDateTime = DateTimeOffset.UtcNow.AddDays(14).ToString();
  envelopeDefinition.ExpireAfter = "14"; // Set expiration days

  // Initialize the EnvelopesApi client (reuse existing ApiClient)
  EnvelopesApi envelopesApi = new(this.ApiClient);

  // Create the envelope on DocuSign (it will not be sent due to the "created" status)
  EnvelopeSummary envelopeSummary = envelopesApi.CreateEnvelope(this.account.AccountId, envelopeDefinition);

  // Get envelope created to verify the expiration values
  Envelope envelope = envelopesApi.GetEnvelope(this.account.AccountId, envelopeSummary.EnvelopeId) ??
      throw new Exception($"Error cannot get envelope status.");

  Console.WriteLine($"ExpireEnabled: {envelope.ExpireEnabled}");   // displays "true"
  Console.WriteLine($"ExpireAfter: {envelope.ExpireAfter}");       // displays 120
  Console.WriteLine($"ExpireDateTime: {envelope.ExpireDateTime}"); // displays todaydate + 120 days
   

• The envelope were created successfully but the “Expire” fields keeps taking the default value (120) even after I changed the default values in the DocuSign Admin settings.

What am I doing wrong ?