I am new to DS. I have sent a document to someone for signature. He was unable to sign it when I sent it, two days ago. Now, the access code that I sent him has expired. How do I generate another one to send him? I can find no prompt that allows me to create a new code. Any assistance would be greatly appreciated.
Hello! If you ever need to modify the access code after you’ve sent an envelope which is still in-progress, simply use the Correct action from the actions menu next to the envelope. Correct allows us to modify any envelope details for recipients who have not completed their signing action already. Here’s a FAQ on using the Correct function: https://support.docusign.com/s/document-item?language=en_US&bundleId=oeq1643226594604&topicId=ztq1578456332318.html&_LANG=enus
I hope this helps guide you and wish you an excellent day!
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Alejandro R. | DocuSign Community Moderator
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