I have an issue where we want the recipient to auto-nav (which is set in Admin) to all fields but the navigation is not in order of the placement of fields. In other words, if I have 6 checkboxes on 2 lines, the navigation does not follow the line order. It may go to the 2nd checknox on the 2nd line and then go to the 3rd checkbox on forst line, etc.
How do I set the order in which the checkboxes are navigated?
Hello,
Thank you for reaching out here in the DocuSign Community.
I apologize for the inconvenience, I understand that you having issues with Auto Navigation.
Could you provide the current configuration that the Admin has set up for Auto Navigation?
More information at https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=rgk1583277353500.html&_LANG=enus
Let us know if you need further assistance with this.
Best regards,
Christopher | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
thank you for your response. I have found the taborder property in the API reference. I believe this will resolve the issue; I am testing now.
And for some reason it is not working on checkboxes.
Yes I have auto-nav set to page, all fields
Hello,
Do the Checkboxes have a validation set on them?
Let us know if you need further assistance with this.
Best regards,
Christopher | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
Hi, this is a snippet of the checkboxes XML:
<checkbox>
<documentId>1</documentId>
<recipientId>3</recipientId>
<anchorIgnoreIfNotPresent>True</anchorIgnoreIfNotPresent>
<tabLabel>GndrID1</tabLabel>
<name>chkGndrID1</name>
<anchorString>chkGndrID1</anchorString>
<anchorUnits>pixels</anchorUnits>
<anchorXOffset>-16.7</anchorXOffset>
<anchorYOffset>-3</anchorYOffset>
<optional>True</optional>
<selected>False</selected>
<tabOrder>9</tabOrder>
<conditionalParentLabel>GndrID5</conditionalParentLabel>
<conditionalParentValue>off</conditionalParentValue>
</checkbox>
Also, I have opened a ticket with API support.
Hello,
Would be possible for you to provide the case number?
Let us know if you need further assistance with this.
Best regards,
Christopher | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
This has been resolved. Apparently, "It is a tab related setting on our back end." DocuSign tech had to set some setting on the backend. The case is resolved. Case#11929174 - Checkbox tabOrder not working
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